Pre-requisite:
- E-Mail, or Login Name – Firstname.lastname@Customer.comOR
- SAP SID >> S00XXXXXX (Check with your SuperAdmin for this SID)
- Password
How to raise an SAP ticket from Launchpad?
Please use the following link to access for Launchpad : https://support.sap.com
Please hit on the “Access MY Launchpad” then it will redirect to another window.
Please enter valid Login Information and click to continue. Once Login into portal is completed successfully then we are able to see the SAP Launchpad window. In this screen we can see a button called Contact Us at bottom of the page left corner, please click on this.
Post clicking of this we can see a bunch of options on the same page, in this please hit on the Written Incident.
By default, the Customer name will display in Launchpad, once your S-User id created with proper permissions.
Please choose the system from the below highlighted Icons.
Later we have to select for the Product Area – This means in which module we are facing the issue. Select the appropriate one module (In our case we are working in EC Module, So please select for the EC )
Finally, we can see a communication box , here we can type your subject and issue what we are facing. It is similar to our Outlook.
please select your Sub product.
Sub product selection in the sense in which area of the Employee Central for the requirement. Once everything is done please select the priority of our ticket whether it is Low, Medium, High or Very High. However, you can review your ticket by clicking on Review button before we are going to be submit to SAP. Finally, you can click on save and send. Once we sent the details to SAP you will see a auto generated number which will be use for our future tracking purpose.
Please refer the below example
